If you’re a business ready to order right away, the quickest route is through our Package Deals or the Shop by Industry section on our site.

If you’re a brand or just looking for something more unique, you’ll want to use our Customize Now button — it’s perfect for multiple designs or special details.

If you’re not in a rush and have a special project that needs more one-on-one attention, the best way is to reach us at orders@npembroidery.com or call (562) 302-0673. These projects usually take a little longer, but they’re worth it.

We don’t force minimums — every order matters to us, whether it’s small or large. However, higher quantity orders will bring lower prices.

That said, for the best pricing we recommend:

24 pcs for standard embroidery/printing
48 pcs for more custom jobs
100 pcs for cut-and-sew hats

Since we get new orders daily, turnaround times can shift a little. Larger orders naturally take more time, but on average we’re within 10–12 business days after mockup approval.

We always put quality over quantity, so every job gets the attention it deserves.

Yes! Life happens and deadlines are real — we’ve got you covered. Rush requests should be made by email at orders@npembroidery.com or phone call (562) 302-0673.

Rates vary based on the complexity of the job and are subject to availability.

Yes! After an order is placed, we’ll send you a mock up for approval before starting production. That way, we’re 100% on the same page.

If you’d like to see a mock up before placing an order, you can request one through our Design Services tab on our website.

Absolutely. Since design and production are separate processes, the timeline depends on your needs.

If you’ve got time, let’s design together first.

But if you’re on a deadline, the fastest way is to come with a design ready so we can jump straight into embroidery or printing process.

Of course! You’re welcome to provide your own blanks.

Please note we’re not liable for any damage to items that are dropped off. We’ll always check them first and let you know if something looks off before production.

If an error happens on our end, we’ll do our best to accommodate — but since the items weren’t purchased through us, we don’t replace them entirely.

We love repeat orders! To re-order, simply reach out by email at orders@npembroidery.com or phone call (562) 302-0673.

If you’ve got your past order number, it’ll make the process even quicker.

We’re proud to say all embroidery and production is done in-house at our shop in Bell Gardens, California — keeping it 100% USA-made.

While our blanks may come from different parts of the world, we also provide 100% Made in USA blanks.

Every order helps us continue building our American dream right here at home.